Banking

Breaking Down Barriers: Improving Access to Digital Banking for Non-English Speakers

This amusing yet thought-provoking video highlights the consequences of providing banking services online exclusively in English for customers in India who primarily speak other languages. https://youtu.be/4ky22mfOvsI

5 Ways Multilingual Chatbots and Voicebots are Transforming the Banking Industry

Almost every industry has been impacted by digital transformation as businesses strive to gain a competitive edge and meet shifting consumer demands.   Conversational automation powered by multilingual voicebots

How can Banks Enhance Trust in Customers with Banking Localisation?

Despite India's long history of financial inclusion initiatives, India has had limited success in attracting its most vulnerable citizens (nearly 280 million) to use banks and financial services. 

Capturing Market Share With Strategic Localization

Prioritizing Localization in 2019 If there’s one thing we’re grateful for in 2019, it’s the fact that localization has become more of a priority for companies looking

Educating India’s New Internet Users Better Through Language Localisation

The Indian internet is growing at a rapid pace, spurred on by slashed data rates and cheaper handsets. Tens of millions of Indians are coming online for the first time

Localization of Receipts to Build Trust Among Indian Internet Users

Did you ever imagine a day when a roadside vendor will also accept online payment? With the increased usage of internet enabled devices and affordable high-speed internet, the number

Banking Localization Part II - Localized Communication

In our earlier blog, "Crucial Role of Localization in Financial Inclusion", we spoke about how banking platforms should be localized in order to help millions of Indians move towards greater

Crucial Role of Language Localization in Financial Inclusion

Tens of millions of Indians are moving towards greater financial security, by making the transition from unbanked to banked. More and more accounts are being opened. At the same time

Payment Gateway in Local Language Leads to Higher Conversion

25% of Indian language internet users face difficulty in using English language payments interfaces, causing drop offs E-commerce platforms have experienced wild popularity, allowing Indians all over the country

Combating OTP Fraud With Localized Indic Communication

Digital Banking & Language While banks use Indian languages offline, helping make banking services accessible to the common Indian, they stick to English online, a language that only 10% of

Indian Language Voice Chatbots & Digital Banking

Bringing Digital Banking To The Unbanked Voice technology in Indian languages can play a key role in bringing digital banking to the unbanked. [This piece originally appeared in Banking Frontiers

2017 In Language Technology – The Indian Internet’s Second Big Turning Point

Even as 2017 draws to a close, the steady march of technology continues at brisk pace, ever gaining momentum.  Included in its orbit is the field of language technology