Filing a claim, checking policy coverage, updating customer details—these are routine interactions that shape how policyholders judge an insurer’s service quality. When these moments are handled with speed, accuracy, and empathy, they build loyalty. When they aren’t, they risk losing a customer for life. AI voice agents have stepped into this frontline role with capabilities that go far beyond scripted responses. They can converse naturally in multiple Indian languages, adapt to policy-specific contexts, and complete tasks that once took minutes in a matter of seconds.
According to recent research, customer service leads AI adoption in insurance, with 63% of insurers investing in chatbots and generative AI for front-line support. In a market where speed, compliance, and personal connection directly impact loyalty, the shift toward advanced voice automation signals a new standard. Reverie’s own AI voice agent for insurance, for example, now automates up to 80% of all routine calls for some insurers while significantly improving customer satisfaction scores.
In this blog, we take a deep dive into why AI voice agents have become essential for insurance, and which platforms stand out in 2025 for their capabilities and impact on reshaping customer experience.
Why Insurance Needs Smarter AI Voice Agents in 2025
Before exploring the top platforms, it’s important to understand what sets modern AI voice agents apart in today’s insurance environment.
What Are AI Voice Agents for Insurance?
AI voice agents are intelligent software solutions that interact with customers in natural, spoken language, automating everything from policy inquiries to claims filing and payment reminders.
Simple IVR systems follow rigid scripts and struggle with complex requests, but today’s AI voice agents rely on advanced natural language processing (NLP), intent recognition, and context awareness to hold real conversations. They deliver empathetic support, understand regional accents and multilingual requests, and can seamlessly escalate complex issues to human agents, ensuring high service quality, regardless of volume or time.
Here’s why leading insurers are making AI voice agents central to their service and operations:
- Raising Efficiency and Lowering Costs: AI voice agents take on high-frequency, repetitive tasks such as policy inquiries, claim status updates, and premium reminders. By automating these interactions, insurance companies see reduced operational overhead and allow human staff to focus on more complex cases.
- Meeting Customers in Their Own Language: Multilingual support is a breakthrough for insurers with diverse client bases. Voice AI can converse in regional languages and dialects, ensuring that communication is always clear and culturally relevant, which in turn improves completion rates and customer loyalty.
- Delivering Consistency and Compliance: Every conversation is recorded and auditable. Agents follow compliance scripts, share mandatory disclosures, and keep accurate records automatically, removing the risk of missed steps during peak volumes or after hours.
- Supporting Growth and Resilience: AI voice agents enable insurers to handle fluctuating call volumes, whether due to seasonal peaks, new campaigns, or unexpected events, without sacrificing service quality or compliance.
- Generating Actionable Insights: Detailed analytics from every call reveal common questions, bottlenecks, and service gaps. Insurance teams can quickly adapt scripts, update FAQs, and improve customer journeys based on these insights.
With these advantages in mind, let’s look at the top AI voice agents for insurance making a difference in 2025.
Reverie— Multilingual Voice AI Tailored for Insurers
Reverie Language Technologies leads the pack for insurers operating in linguistically diverse, high-volume markets. Reverie’s voice AI agent transforms customer support and claims by automating up to 80% of routine insurance calls, everything from new policy inquiries to payment reminders and claims status updates. Insurers deploying Reverie’s platform have consistently reported a 40% rise in customer satisfaction and a substantial reduction in operational costs.
Features That Make a Difference
- Realistic, Human-Like Conversations: Uses advanced speech synthesis and local accent recognition to make every interaction feel genuine. Context-driven dialogue management helps the agent handle both inbound support and outbound campaigns smoothly.
- Ready-to-Deploy Templates for Insurance Workflows: The agent comes with templates built for insurance use cases: claims filing, renewal reminders, premium payment nudges, and more. This means teams can launch quickly, sometimes going live in as little as two weeks.
- Real-Time Integration and Personalisation: Seamless integration of CRM,CMS and other tech systems into the platform streamlines operations and enhances overall efficiency. This ease of integration enables the AI agent to instantly fetch a caller’s policy details, log a new claim, or escalate to a human agent when needed, all without missing context.
Vodex
Vodex specialises in outbound engagement, helping insurers automate calls for premium reminders, policy renewals, document collection, and claims follow-ups. Their AI agents sound highly human-like and can engage customers proactively, freeing up sales and support teams from routine chases.
Key Features
- Natural-Sounding Voice Bots: Vodex agents are known for their realistic speech, making customers feel like they’re talking to a real person rather than a robot.
- Automated Lead and Payment Outreach: The system can instantly reach out to new leads, qualify prospects, remind about upcoming or overdue premiums, and nudge for missing claims documents.
- Analytics and Reporting: Detailed reports track every interaction, measuring campaign performance, call outcomes, and payment success rates, helping insurers fine-tune their outreach.
Cognigy
Cognigy offers a robust platform focused on omnichannel communication, letting insurers manage customer journeys across phone, chat, web, and even smart speakers. This flexibility is valuable for businesses with a mix of digital and voice engagement.
Key Features
- Contextual Conversations Across Channels: Cognigy voice agents maintain context even as conversations shift from chat to phone or vice versa. Customers never need to repeat themselves, creating a frictionless experience.
- Industry-Tuned Natural Language Understanding: Cognigy’s platform understands insurance-specific terminology and scenarios, handling everything from quote comparisons to claim status updates in real time.
- Enterprise Integration: Pre-built connectors for popular insurance systems allow seamless ID verification, claim status retrieval, and document management directly through the voice agent.
Talkie.ai
Talkie.ai focuses on automating high-frequency interactions such as claims filing and policy renewals. Their AI voicebots are designed to streamline these repetitive but crucial customer service moments.
Key Features
- Automated Claims Intake: The agent guides callers through the claims process, collecting all necessary details, documents, and even photos when applicable.
- Policy Renewal Support: Talkie.ai notifies customers of upcoming renewals, provides relevant policy details, and helps process updates or connect to sales for add-ons.
- Quick Deployment and Customisation: The platform is designed for easy setup, so insurers can respond fast to spikes in claims (for instance, after natural disasters).
Voiceflow
Voiceflow offers insurers a robust, no-code platform to design and deploy tailor-made AI voice agents. Rather than offering a fixed solution, it gives insurance teams the freedom to create agents matched perfectly to their brand, products, and workflows.
Key Features
- Visual Workflow Builder: Insurance teams can map out conversations, build custom flows for claims, renewals, or support, and launch quickly without developer bottlenecks.
- Cross-Channel Consistency: Voiceflow agents can be deployed across phone lines, web chats, and messaging apps, ensuring a unified customer experience.
- Integrations and API Support: Deep integration options allow access to claims, policy data, and underwriting engines during a conversation, enabling real-time, data-rich interactions.
The Future of Insurance with AI Voice Agents
Voice AI agents are set to become a defining advantage for insurers aiming to deliver faster, more reliable, and truly personalised customer service. As the industry moves beyond old IVR menus, platforms like Reverie’s multilingual voice AI agent are helping insurers scale support, adapt to local nuances, and ensure customers feel understood at every step.
With these tools, insurance teams can respond instantly to any inquiry, handle claim surges without missing a beat, and turn routine touchpoints into opportunities for better service and retention. Insurers ready to stand out in 2025 are rethinking their customer engagement, and the first step is easy. Book a free demo with Reverie’s voice AI team today.
Faqs
What sets Reverie’s AI voice agent apart from other voice AI solutions for insurance?
Reverie’s AI voice agent specialises in multilingual, natural conversations, handling calls in multiple Indian languages, including English. Its integration-ready platform ensures insurers can automate support, reduce costs, and improve customer satisfaction at scale.
How do AI voice agents improve claims processing for insurers?
AI voice agents streamline claims by instantly capturing claim details, answering policyholder queries, and updating status in real time. This reduces manual workload, speeds up settlements, and helps insurers provide prompt, accurate service.
Can AI voice agents handle both inbound and outbound calls for insurance operations?
Yes, leading AI voice agents, including Reverie’s, manage inbound support (like claims and FAQs) as well as outbound outreach (renewal reminders, premium payment alerts, and customer feedback) with consistent quality and compliance.
How do AI voice agents address the challenge of regional language diversity in India’s insurance sector?
Reverie’s solution delivers personalised conversations in 22 Indian languages, accurately recognising accents and context. This capability ensures that policyholders get support in their preferred language, improving clarity and engagement across India.
What should insurers consider when choosing the best AI voice agent for their business?
Insurers should evaluate language coverage, ease of integration, scalability, and compliance support. Reverie’s platform offers rapid deployment, enterprise-grade security, and pre-built insurance workflows to help insurers get results quickly.
