In the fast-evolving world of eCommerce, businesses are constantly searching for ways to enhance customer engagement, boost sales, and streamline operations. One technology that has proven to be a game-changer in this space is the AI-powered eCommerce chatbot. These virtual assistants are capable of providing round-the-clock customer support, personalized product recommendations, and even guiding users through the buying process.
As we move into 2025, the role of AI chatbot for ecommerce is expected to become even more sophisticated, with advancements in machine learning, natural language processing (NLP), and multi-channel support. In this blog, we’ll explore the best ecommerce chatbot platforms that businesses should consider in 2025, their unique features, pricing models, and the advantages they bring to the table.
What is an eCommerce Chatbot?
An eCommerce chatbot is a software tool powered by AI and NLP that interacts with customers in real-time, offering them support, product recommendations, and assistance throughout the shopping journey. These bots are designed to automate repetitive tasks, provide personalized experiences, and free up human agents for more complex customer issues. With the rise of conversational commerce, customer support chatbot solutions for ecommerce are now an integral part of the digital retail ecosystem.
Why use an AI Chatbot for eCommerce?
The benefits of incorporating AI chatbot for ecommerce stores are numerous:
- 24/7 Customer Support: AI chatbots can assist customers at any time of day, ensuring there are no gaps in service and improving customer satisfaction.
- Personalized Shopping Experiences: By analyzing customer data, AI chatbots can provide tailored recommendations based on individual preferences, increasing conversion rates.
- Cart Abandonment Recovery: AI bots can engage users who abandon their carts, offering personalized incentives to encourage them to complete the purchase.
- Multilingual Support: With chatbots that can communicate in multiple languages, global eCommerce businesses can break down language barriers and expand their reach.
- Cost Efficiency: Automating customer service through AI chatbot for ecommerce reduces the need for a large support team, saving businesses on staffing and operational costs.
Best eCommerce Chatbot Platforms to Consider in 2025
In this section, we will delve into the top AI-powered ecommerce chatbot platforms that are making waves in the eCommerce space.
1. Botpress
Botpress is an open-source platform known for its versatility and scalability. It allows businesses to create highly customized, AI-driven ecommerce chatbots capable of automating a wide range of tasks, from customer support to lead generation.
Key Features:
- Customizable Workflows: Build complex, multi-step workflows to guide customers through their purchasing journey.
- Omnichannel Support: Engage customers across websites, social media platforms, and messaging apps.
- AI-Powered NLP: Leverage NLU to provide accurate responses to user queries.
- Open-Source Flexibility: As an open-source platform, Botpress offers the ability to tailor the chatbot’s functionality to meet the specific needs of a business.
Pricing:
- Botpress is free for basic use, with premium features available through a paid subscription.
- Ideal For:
- Large businesses or enterprises require a customizable, scalable customer support chatbot solution for ecommerce.
- Tech-savvy teams who can manage an open-source platform and customize it to their needs.
2. LivePerson
LivePerson is one of the leading AI chatbot for ecommerce platforms used by eCommerce brands to enhance customer interactions. It combines AI-powered chatbots with human agents for seamless customer support.
Key Features:
- AI-Driven Conversations: Provides automated, real-time conversations with customers.
- Omnichannel Engagement: Integrates with a variety of channels, including SMS, email, WhatsApp, Facebook Messenger, and more.
- Sentiment Analysis: Analyzes customer sentiment to ensure a tailored response.
- Customizable Workflows: Design workflows that engage customers at the right moment during their shopping experience.
Pricing:
- LivePerson operates on a subscription-based model, with pricing depending on the scale and complexity of the solution.
- Ideal For:
- Mid-to-large eCommerce businesses looking for a scalable, omnichannel customer support chatbot solution for ecommerce.
- Enterprises that need seamless integration with existing customer support systems.
3. IndoCord
IndoCord is a no-code, AI-powered chatbot and voice agent builder developed by Reverie Language Technologies. Designed to bridge language barriers, it enables businesses and governments to create personalized, multilingual bots that deliver seamless customer experiences across various channels.
Key Features:
- No-Code Bot Builder: Empowers users without technical expertise to craft customized chat and voice bots through an intuitive interface.
- Generative AI Integration: Utilizes large language models (LLMs) to provide intelligent, context-aware responses, enhancing user engagement.
- Multilingual Support: Supports all 22 Indian languages and their dialects, ensuring inclusive communication.
- Omnichannel Deployment: Facilitates 24/7 customer support across IVR, WhatsApp, web, and mobile platforms.
- Integrated Language APIs: Enhances bot capabilities with Reverie’s suite of APIs, including Natural Language Understanding (NLU), Neural Machine Translation (NMT), Speech-to-Text (STT), and Text-to-Speech (TTS).
- Industry-Specific Templates: Offers pre-built templates tailored for sectors like BFSI, eCommerce, healthcare, and government services.
Performance Metrics:
- 37% increase in overall sales
Lead - 2.5x growth in lead generation
- 62% reduction in operational costs
- 52% improvement in Customer Satisfaction Score (CSAT)
- 97% decrease in development time
www.slideshare.net+5Reverie+5Clodura+5
Ideal For:
- Businesses and government entities aiming to provide multilingual customer support across India.
- Organizations seeking to deploy AI-driven chat and voice bots without extensive coding requirements.
Clodura - Enterprises looking to enhance customer engagement through personalized, context-aware interactions.
Pricing:
IndoCord offers customized pricing based on the specific needs and scale of the business. Interested parties are encouraged to contact Reverie Language Technologies for a tailored quote.
4. Tidio
Tidio is an easy-to-use ecommerce chatbot platform designed to provide live chat and chatbot functionality for eCommerce businesses. It integrates seamlessly with Shopify and other eCommerce platforms, making it a great choice for small to medium-sized businesses.
Key Features:
- AI Chatbot: Provides automated responses based on customer queries, improving response times and reducing workload for human agents.
- Live Chat: Allows customers to escalate issues to a human agent when necessary.
- Customizable Chatbots: Build chatbots with simple drag-and-drop functionality.
- Integration with eCommerce Platforms: Easily integrates with Shopify, WordPress, and other platforms.
Pricing:
- Tidio offers a free plan with basic features, while premium plans start at $18 per month for advanced functionality.
- Ideal For:
- Small to medium-sized eCommerce businesses looking for a simple and affordable solution.
Businesses on Shopify who want a quick, hassle-free chatbot integration.
5. Wizybot
Wizybot is an AI chatbot for ecommerce that is designed specifically for Shopify stores. Powered by ChatGPT, it offers a conversational, human-like experience for online shoppers.
Key Features:
- Behavior-Based Messaging: Proactively engages customers based on their behavior, such as browsing activity or cart content.
- Custom Branding: Aligns with your store’s branding for a consistent customer experience.
- Pre-Built Templates: Use pre-made templates for common eCommerce scenarios, such as promotions, product recommendations, and customer support.
- Quick Setup: Can be installed in less than 10 minutes without the need for complex workflows.
Pricing:
- Wizybot offers tiered pricing based on the level of features required, starting with a free version for basic use.
- Ideal For:
- Shopify store owners seeking a hassle-free customer support chatbot solution for ecommerce.
- Small to medium-sized businesses in need of a quick and customizable chatbot setup.
6. Sendbird
Sendbird offers a robust ecommerce chatbot platform that integrates seamlessly with eCommerce platforms like Shopify. It’s designed to enhance customer interactions with real-time product recommendations, multilingual support, and a robust performance dashboard.
Key Features:
- 24/7 Support: Provides around-the-clock assistance with automated, human-like responses.
- Personalized Product Recommendations: Recommends products in real time based on user preferences.
- Cart Abandonment Recovery: Helps to prevent cart abandonment by engaging customers who have left items in their carts.
- Multilingual Support: Supports over 100 languages, enabling businesses to engage customers from different regions.
Pricing:
- Sendbird offers subscription-based pricing with custom quotes depending on the number of users and features required.
- Ideal For:
- Global eCommerce businesses requiring multilingual support.
Medium to large businesses looking for an advanced, omnichannel AI chatbot platform.
7. Certainly
Designed to enhance customer interactions and increase eCommerce success, Certainly is a highly specialized customer support chatbot solution for ecommerce tailored to Shopify merchants, offering proactive engagement and smart automation. It provides an AI-driven approach to customer service
Key Features:
- Proactive Recommendations: Suggests upsells and cross-sells based on inventory data.
- AI-Trained Content: Instantly addresses common queries with pre-made AI responses.
- Omnichannel Reach: Engages customers through SMS, email, and social media channels.
- Customizable Design: Aligns the chatbot’s appearance with your brand for a seamless customer experience.
Pricing:
- Certainly offers custom pricing based on the size and needs of your business.
- Ideal For:
- Shopify merchants who want a tailored solution with advanced AI features.
Businesses looking for an advanced AI chatbot for ecommerce that aligns with their branding and integrates smoothly into existing platforms.
8. Maisie
Maisie provides a powerful AI-powered ecommerce chatbot designed to automate customer support, personalize recommendations, and increase conversions through conversational marketing.
Key Features:
- Conversational Support Automation: Reduces support ticket volumes by automating responses to FAQs, order tracking, and returns.
- Real-Time Updates: Keeps customers informed with automated order confirmations and shipping notifications.
- List Building & Remarketing: Grows email and SMS lists through engaging conversational opt-ins.
- Customizable Triggers: Trigger chatbot conversations based on user behavior, such as exit intent or cart content.
Pricing:
- Maisie offers a free plan for basic features and premium pricing plans for more advanced capabilities.
- Ideal For:
- Shopify store owners looking for an AI-driven solution to streamline customer support.
Ecommerce businesses aiming to enhance engagement with a smart customer support chatbot solution for ecommerce.
How to Choose the Right eCommerce Chatbot Platform
With so many AI chatbot platforms for ecommerce available in 2025, how do you choose the right one for your business? Here are some key factors to consider:
- Integration with Your Existing Systems: Ensure that the ecommerce chatbot integrates smoothly with your eCommerce platform (e.g., Shopify, WooCommerce) and other tools you use, such as your CRM and email marketing systems.
- Ease of Use: Some platforms are more user-friendly than others. If you have a small team without technical expertise, choose an ecommerce AI chatbot that offers an easy setup and intuitive interface.
- Scalability: As your business grows, your enterprise chatbot for ecommerce should be able to handle increased traffic and more complex customer queries. Choose a platform that can scale with your business.
- Advanced Features: Consider platforms that offer advanced AI capabilities, such as personalized recommendations, sentiment analysis, and dynamic pricing. These features can significantly enhance your customer experience and boost sales – hallmarks of a robust AI chatbot platform for ecommerce.
- Support and Maintenance: Look for platforms that provide ongoing support and regular updates to keep your ecommerce chatbot running smoothly and efficiently.
The Future of eCommerce Chatbots: Trends to Watch in 2025
As we look towards the future of eCommerce chatbots, several emerging trends are set to revolutionize how these platforms engage with customers. Understanding these trends can help businesses stay ahead of the curve and leverage chatbot technology more effectively in 2025.
1. Voice-Based Chatbots
One of the most significant shifts in the AI chatbot platform for ecommerce landscape is the growing adoption of voice-powered chatbots. With the increasing popularity of voice assistants like Amazon’s Alexa, Google Assistant, and Apple’s Siri, customers are now more comfortable with voice-based interactions.
For ecommerce businesses, this presents an opportunity to offer a hands-free shopping experience. Voice-enabled ecommerce chatbots will not only provide product recommendations but also guide customers through the checkout process, track orders, and assist with returns.
2. AI and Machine Learning Advancements
AI and machine learning technologies are evolving rapidly, and this will directly impact the capabilities of ecommerce AI chatbots in 2025. These chatbots will move beyond basic responses and engage in more natural, context-aware conversations with customers.
With capabilities such as predictive analytics and continuous learning, enterprise chatbots for ecommerce will deliver increasingly accurate, personalized experiences – driving customer satisfaction and higher conversions.
3. Multichannel and Cross-Platform Integration
In 2025, the need for chatbots that can operate across multiple platforms and channels will be even more critical. eCommerce businesses will require chatbots that can seamlessly integrate with a wide range of platforms, including their website, mobile apps, social media, and messaging services like WhatsApp and Facebook Messenger.
In 2025, the demand for AI chatbot platforms for ecommerce that work across websites, mobile apps, and messaging services (e.g., WhatsApp, Facebook Messenger) will soar. Customers expect consistency across touchpoints, and a true ecommerce chatbot must be omnichannel by design.
Businesses will prioritize platforms that enable seamless, real-time support – whether the customer is shopping on a desktop, asking questions on Instagram, or tracking orders via SMS. This trend towards omnichannel customer support means that businesses will need to prioritize chatbot platforms that can support these integrations.
4. Emotion Recognition and Sentiment Analysis
Emerging ecommerce chatbot solutions will incorporate emotion recognition and sentiment analysis to better gauge the tone and mood of customer queries. This will enable chatbots to respond more empathetically and escalate issues when needed, providing a human-like experience.
A smart enterprise chatbot for ecommerce can detect frustration or urgency and route such queries to live agents, ensuring quicker resolution and improved customer trust. This level of emotional intelligence will help businesses build stronger relationships with customers, ensuring that their interactions are not only functional but also emotionally resonant.
5. Personalization at Scale
In 2025, ecommerce AI chatbots will have access to extensive behavioral data – past purchases, browsing habits, demographic insights, and more. This empowers them to deliver hyper-personalized product suggestions, promotional offers, and tailored shopping assistance.
For example, an AI chatbot platform for ecommerce might greet a customer by name, offer curated collections, and trigger loyalty discounts, all based on user history. This kind of personalization drives conversions and encourages long-term loyalty.
6. Integration with Augmented Reality (AR)
The combination of AR and ecommerce chatbots is set to offer game-changing experiences. Imagine a chatbot for ecommerce that lets users preview a product in their living room or try on a jacket virtually – this is no longer futuristic, but fast becoming standard.
By integrating AR, ecommerce AI chatbots can guide users through immersive shopping journeys, increasing buyer confidence and reducing returns. It’s a powerful way for enterprise ecommerce chatbots to make online shopping more tangible and delightful. For example, a fashion retailer could allow users to “try on” clothes virtually or a furniture store could let customers see how a piece of furniture would look in their living room. This combination of AI-powered chatbots and AR will help boost customer confidence in their purchase decisions, reduce returns, and increase sales.
Comparison Table: Best eCommerce Chatbot Platforms (2025)
Platform | Best For | Key Features | Integrations | AI/NLP | Pricing | Ease of Setup |
Botpress | Large businesses & developers | Open-source, NLP, customizable workflows, omnichannel | Website, custom APIs | Advanced NLP | Free (OSS), paid plans available | Medium (Dev expertise needed) |
LivePerson | Mid-to-large enterprises | Omnichannel, AI-driven chat, sentiment analysis, hybrid support | SMS, Email, WhatsApp, Messenger, more | Strong AI | Subscription-based (custom) | Medium |
Tidio | SMBs, Shopify users | Live chat + chatbot, drag-and-drop builder, automated workflows | Shopify, WordPress, Wix, more | Moderate AI | Free; Premium from $18/mo | Easy |
Wizybot | Shopify stores | ChatGPT-based, pre-built templates, behavior-based messaging | Shopify | Conversational AI | Free and paid tiers | Very Easy (under 10 min) |
Sendbird | Global eCommerce stores | Multilingual support, real-time product recommendations, cart recovery, analytics | Shopify, custom integrations | Advanced AI | Custom pricing | Medium |
Certainly | Shopify merchants needing omnichannel | Personalized product recs, AI-trained content, proactive suggestions, SMS/email/chat integration | Shopify, social media, email | Smart NLP | Custom pricing | Easy to Moderate |
Maisie | SMBs wanting engagement + support automation | Order tracking, list building, behavior-based triggers, conversational opt-ins | Shopify, Email/SMS integrations | Focused AI | Free basic; Paid options | Easy |
Key Considerations When Implementing an eCommerce Chatbot
When implementing a chatbot solution for your eCommerce business, there are several key factors to keep in mind to ensure that you choose the right platform and get the most out of the technology. Whether you’re deploying a customer support chatbot solution for ecommerce or exploring an AI chatbot platform for ecommerce that scales with enterprise needs, thoughtful implementation is critical.
1. User Experience (UX) and Interface Design
The user experience (UX) is critical when it comes to chatbots. A bot that’s difficult to interact with or provides unhelpful responses will frustrate customers and drive them away. When selecting a chatbot platform, ensure that it offers an intuitive, easy-to-navigate interface that delivers smooth interactions.
The chatbot’s design should be aligned with your website and app’s overall look and feel, ensuring a consistent experience across all customer touchpoints. The use of branded conversational tones and visually appealing elements (such as buttons, carousels, and images) can make the chatbot feel more engaging and enjoyable to use. This is particularly vital when deploying a customer support chatbot solution for ecommerce, where seamless interactions drive customer satisfaction.
2. Customer Journey Mapping
Before implementing a chatbot, take the time to map out the customer journey. Understand where and how a chatbot can add value – whether it’s answering frequently asked questions (FAQs), offering product recommendations, assisting with order tracking, or providing post-purchase support.
Mapping out the customer journey will also help you define the chatbot’s goals, ensuring that it aligns with your business objectives. For example, if one of your primary goals is to recover abandoned carts, design your chatbot to trigger a conversation with customers who have added items to their cart but have not completed their purchase. This approach is especially effective when using an AI chatbot platform for ecommerce that supports advanced personalization and automation.
3. AI vs. Human Interaction
While AI chatbots have come a long way, there will still be instances when human intervention is necessary. It’s important to establish clear handoff points between the chatbot and human agents. For example, if the bot is unable to answer a complex question or if a customer requests to speak to a human, ensure that the chatbot can seamlessly escalate the issue to a live agent.
Balancing automation and human interaction is crucial to delivering a positive customer experience. While AI can handle repetitive tasks and provide quick answers, human agents are still necessary for handling more nuanced or emotionally charged situations. An enterprise chatbot for ecommerce should be robust enough to manage this balance effectively across large-scale customer bases.
4. Compliance and Privacy Concerns
Data privacy and security are always top of mind for customers, especially when interacting with AI systems. Make sure the chatbot platform you choose complies with data protection regulations such as the General Data Protection Regulation (GDPR) in Europe or the California Consumer Privacy Act (CCPA) in the United States.
Additionally, clearly communicate your privacy policies to customers, ensuring that they understand how their data will be used and stored. Offering customers the option to delete or opt-out of chatbot interactions can further enhance trust and ensure compliance – especially crucial for enterprises deploying an AI chatbot platform for ecommerce that handles large volumes of sensitive customer data.
5. Regular Monitoring and Optimization
Once your chatbot is live, continuous monitoring and optimization are essential to maintaining its effectiveness. Monitor key performance indicators (KPIs) such as response times, customer satisfaction, and conversion rates to identify areas of improvement.
Use customer feedback to refine the chatbot’s responses and improve its knowledge base. Regularly update the chatbot’s capabilities to reflect new products, services, or promotions. This ongoing optimization ensures that your chatbot remains relevant and continues to meet the needs of your customers – an important practice whether you’re running a small shop or implementing a scalable enterprise chatbot for ecommerce.
eCommerce Chatbot Case Studies
To illustrate the impact of AI-powered chatbots on eCommerce businesses, let’s look at a few case studies that highlight how brands are leveraging chatbot technology to enhance customer engagement and drive sales.
Case Study 1: Global Cosmetics Retailer
A leading global cosmetics retailer has implemented an AI chatbot called Virtual Artist. This ecommerce AI chatbot enables customers to try on makeup virtually using their mobile device’s camera. It also provides tailored product recommendations and allows purchases directly through the chatbot interface.
Results: The chatbot has significantly increased customer engagement and driven sales—particularly among younger demographics favoring mobile shopping. This use case exemplifies a forward-thinking AI chatbot for ecommerce, blending innovation with utility.
Case Study 2: International Fashion Brand
An international fashion brand leverages an AI chatbot named Ada to support customers with product discovery, store locations, and order tracking. The bot is seamlessly integrated into both the brand’s website and mobile app, creating a unified, omnichannel shopping experience.
Results: The chatbot has shortened response times, lowered the workload on human agents, and boosted conversions through personalized recommendations—setting a high standard for ecommerce AI chatbot solutions focused on customer support.
Case Study 3: Leading Department Store Chain
A well-known department store has incorporated an AI chatbot called On Call into its customer service framework. The chatbot assists shoppers with in-store navigation, locating products, and answering queries. It also delivers personalized promotions based on user data.
Results: This enterprise chatbot for ecommerce has enhanced customer satisfaction by offering real-time, relevant assistance—driving both foot traffic and digital sales. It exemplifies how AI can bridge the gap between online and offline commerce.
Conclusion: Embrace the Future of eCommerce with AI Chatbots
In 2025, AI chatbots are set to play an even more significant role in eCommerce. With their ability to automate customer service, provide personalized recommendations, and streamline sales processes, chatbots are becoming essential for businesses looking to stay competitive in a fast-paced digital marketplace.
Whether you’re a small Shopify store implementing a customer support chatbot solution for ecommerce or a large retailer exploring a full-fledged enterprise chatbot for ecommerce, the right technology can make a significant difference. The platforms mentioned in this blog – Botpress, LivePerson, Tidio, Wizybot, Sendbird, Certainly, and Maisie – are some of the best options available in 2025, each offering unique features and pricing models suited to different business needs.
By selecting the right AI chatbot platform for ecommerce and integrating it into your strategy, you can provide your customers with exceptional experiences, increase your conversion rates, and future-proof your business in the evolving eCommerce landscape.
Faqs
1. What is an eCommerce chatbot?
An eCommerce chatbot is an AI-powered virtual assistant integrated into an online store or digital commerce platform. It interacts with customers in real time to answer questions, recommend products, handle transactions, track orders, and resolve issues – enhancing user experience and driving conversions. Modern ecommerce AI chatbots go beyond basic queries to offer deeply personalized and scalable support for online retailers.
2. Why should online stores use chatbots in 2025?
In 2025, AI chatbots for ecommerce are essential for success due to their ability to:
- Offer 24/7 customer support
- Provide personalized shopping recommendations
- Recover abandoned carts
- Automate routine tasks
- Increase customer satisfaction and sales through instant responses
They also help brands scale customer service operations cost-effectively, making them a vital tool, especially for enterprise chatbot for ecommerce scenarios..
3. How much does it cost to set up an eCommerce chatbot?
Costs vary based on the complexity of the chatbot and the platform used:
- DIY Chatbot Platforms (e.g., Tidio, Chatfuel): Free to $100+/month depending on features
- Custom Chatbot Development: Typically ranges from $2,000 to $20,000+
- Ongoing Costs: Maintenance, updates, and premium integrations (like NLP or ML models) may incur additional fees
The investment in a robust ecommerce AI chatbot pays off through improved customer engagement and increased sales
4. Which is the best AI chatbot platform for small eCommerce businesses?
For small to medium-sized businesses, platforms like Tidio, ChatBot.com, Gobot, and Elfsight AI Chatbot are highly recommended. These platforms offer user-friendly interfaces, affordable pricing, and ready-to-use templates – ideal for launching an effective AI chatbot for ecommerce without technical barriers.
5. Can I use a chatbot on multiple platforms like WhatsApp, Messenger, and my website?
Yes. Many modern chatbot platforms like Sendbird, Botpress, Gallabox, and Intercom support multi-channel integration – allowing seamless experiences across websites, mobile apps, social media platforms, and messaging services such as WhatsApp, Facebook Messenger, and Instagram. This is especially crucial for an enterprise chatbot for ecommerce needing to maintain brand consistency across all customer touchpoints.
6. Are chatbots capable of processing payments?
Yes. Many AI chatbots for ecommerce can handle secure transactions by integrating with payment gateways like Stripe, PayPal, or Razorpay. This enables users to complete purchases directly within the chatbot interface, streamlining the buying journey and reducing friction.
7. How do AI chatbots personalize shopping experiences?
Ecommerce AI chatbots use machine learning, natural language processing, and customer data (browsing behavior, purchase history, preferences) to offer:
- Personalized product recommendations
- Tailored promotions and discounts
- Contextual upselling and cross-selling
This level of personalization not only boosts engagement but also increases average order value – essential for both small shops and enterprise-level ecommerce platforms.
8. Do I need coding skills to build and deploy a chatbot?
Not necessarily. Many platforms like ManyChat, Octane AI, Maisie, and Gallabox are no-code or low-code and designed for non-developers. However, for more complex use cases or custom integrations – especially in enterprise chatbot for ecommerce settings – developer support may be needed.
9. How secure are eCommerce chatbots?
Reputable platforms follow industry best practices for data security, encryption, and compliance with regulations like GDPR and CCPA. Always review a provider’s privacy policy and data handling practices before integrating an ecommerce AI chatbot into your digital ecosystem.
10. What metrics should I track to measure chatbot performance?
Key performance indicators (KPIs) include:
- Chatbot engagement rate
- Conversion rate from chat interactions
- Average response and resolution time
- Customer satisfaction (CSAT) scores
- Abandoned cart recovery rate
- Revenue influenced by chatbot
Tracking these helps optimize the effectiveness of your AI chatbot for ecommerce and ensures a positive ROI.
11. Can chatbots replace human customer service?
Chatbots can handle up to 70–80% of routine queries, freeing human agents for more complex or sensitive issues. The best outcomes stem from a hybrid approach – combining AI chatbots for ecommerce with human support for optimal efficiency and empathy.
12. What’s the difference between rule-based and AI chatbots?
- Rule-based chatbots follow pre-defined workflows and are limited to scripted interactions.
- AI chatbots use natural language processing (NLP) and machine learning to understand user intent, context, and provide more intelligent, dynamic responses.
For eCommerce in 2025, AI-powered ecommerce chatbots are the preferred option for delivering personalized and scalable customer support, especially in high-volume enterprise ecommerce environments.
