Selecting the right AI chatbot is crucial for improving business performance and driving growth. The right choice can streamline operations, enhance customer satisfaction, and boost revenue. In this blog, we will discuss the top 10 AI-based chatbots, highlighting their features, benefits, and pricing. This will help you determine which chatbot is best suited for your business. Let’s dive in!
Top 10 AI-Based Chatbots:
- IndoCord
- Kenyt.AI
- Haptik
- ChatGPT
- Claude.AI
- HubSpot
- Verloop.io
- Microsoft Copilot
- Botsify
- Perplexity
What is an AI-based chatbot?
AI-based chatbots are advanced software applications powered by Machine Learning (ML) and Natural Language Processing (NLP). These chatbots are designed to understand and respond to human queries, whether written or spoken, by leveraging extensive data to provide accurate and relevant answers.
How does an AI-based chatbot work?
AI chatbots work by using Natural Language Understanding (NLU) to figure out what users mean, even if there are typos or language differences. When a user sends a message, the chatbot analyses it to identify the user’s intent and then uses conversational AI to craft a suitable response.
For example:
Imagine you’re using an AI chatbot to manage your customer inquiries. You type, “I need help with my account,” where you accidentally misspell “account.”
The AI chatbot quickly analyses your message and despite the typo, it recognises your intent to seek assistance with your account.
In response, the chatbot promptly replies, “I see you need help with your account. What specific issue are you facing? I’m here to assist you!”
With its conversational AI, the chatbot engages you effectively, ensuring you receive the support you need, no matter the initial mistakes in your message.
These chatbots rely on machine learning and deep learning to build a knowledge base from user interactions, improving their answers over time. Thanks to advancements in large language models (LLMs), they provide better responses and enhance customer experience.
- Machine Learning (ML) is a subset of artificial intelligence (AI) that focuses on the use of algorithms and data to enable systems to learn from experience, gradually enhancing their performance and accuracy.
- NLP is another branch of AI that allows computers to understand, generate, and manipulate human language. NLP enables chatbots to interpret and respond to user inquiries using natural language, whether through text or voice, making interactions more intuitive and effective.
Benefits of an AI Chatbots:
- Improve customer experience and maintain brand loyalty: AI chatbots consistently manage customer interactions and also continuously improve the quality of responses while keeping costs down and maintaining brand loyalty by being available immediately to any number of users at once.
According to research, businesses integrated with AI chatbots make customers feel valued and respected, improving their overall experience and satisfaction.
Recent data is showing how businesses using chatbots have increased their performance and operational efficiency while maintaining customer loyalty and experience.
- Provide 24/7 service: AI chatbots are available around the clock, 24/7, ensuring customers receive assistance whenever they need it, enhancing convenience and satisfaction.
- Reduce costs and boost operational efficiency: By automating routine inquiries, AI chatbots lower operational costs and allow human agents to focus on more complex tasks.
- Generate leads and satisfy customers: AI chatbots can proactively engage users, guiding them through the sales funnel to ensure a positive experience while also helping with lead generation and improving conversion rates.
- Data analysis and gathering: Chatbots can collect and analyse customer data, providing valuable insights to help businesses improve their products and services.
Features of AI-Based Chatbots:
- Omnichannel Messaging: These chatbots can communicate across multiple platforms, providing a seamless experience whether users are on a website, social media, or messaging apps.
- Chatbot and Sentiment Analysis: AI chatbots can analyse user sentiment to tailor responses and improve interactions based on the emotional tone of the conversation.
For example: Imagine you’re chatting with a customer service chatbot solution about a delayed order. You type, “I’m really frustrated with how long this is taking!”
The AI chatbot analyses your message and detects your frustration. It responds empathetically: “I’m sorry to hear that. I understand how important it is to receive your order on time. Let me check the status for you.”
By recognising your emotions, the chatbot tailors its response, improving the interaction and helping to ease your frustration.
- Personalisation and Customisation: AI chatbots can personalise interactions by using user data to offer tailored recommendations and responses, enhancing user engagement.
- Multilingual Capabilities: AI chatbots can communicate in multiple languages, making them accessible to a global audience and improving user experience.
- Easy Integration: A robust chatbot allows easy integration with other applications and systems, enabling businesses to enhance functionality and streamline processes.
- Data Security and Privacy: AI chatbots prioritise data security and privacy, ensuring that user information is protected and handled in compliance with regulations.
Top 10 AI-Based Chatbots for Your Business
- IndoCord: IndoCord, a product by Reverie allows you to build and integrate dynamic chatbots and voice agents with minimal to no code. It comes with great chatbot features like multilingual language options, provides 24/7 operation to your users and customers, cuts down operational costs, ensures security, and delivers scalable intelligent interactions.
- Kenyt.AI: Kenyt.AI offers chatbots and voicebots that support multiple languages and can perform a variety of tasks, such as processing payments, booking appointments, and choosing items on an e-commerce portal.
- Haptik: Haptik AI chatbots enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free form, natural language, using speech or text.
- ChatGPT: ChatGPT is an AI-powered language model developed by OpenAI. It is created to generate human-like text responses based on the input it receives from users. With its advanced natural language understanding and contextual awareness, ChatGPT can engage in meaningful and coherent conversations, providing valuable insights and information.
- Claude.AI: Claude.AI is both an AI chatbot and the name for the underlying Large Language Models (LLMs) that power it. Claude is trained to have natural, text-based conversations, and it excels in tasks like summarization, editing, Q&A, decision-making, code-writing, and more.
- HubSpot: HubSpot unites your marketing, sales, and service teams on a single AI-powered customer platform. It’s user-friendly, delivers quick value, and offers all teams a unified view of the customer at every stage of their journey. HubSpot’s AI tools are designed to help you ethically and efficiently create content that maximises your marketing and sales efforts. However, like all AI content creation tools, they are best used as a starting point.
- Verloop.io: Verloop.io is an AI-powered customer support platform that enables global customers in the e-commerce, real estate, and banking sectors to deliver instantly scalable, 24-hour support across channels in the language of their choice.
- Microsoft Copilot: Microsoft Copilot is an artificial intelligence-powered digital assistant that helps users with a variety of tasks like drafts of content, suggesting different ways to word something you’ve written, suggesting and inserting images or banners, creating PowerPoint presentations from your Word documents and many other helpful things.
- Botsify: Botsify is an AI-based chatbot agency that enables businesses to easily build custom chatbots for their websites and different messaging platforms. It comes with two pricing options. Chatbots can be easily created on the platform thanks to its straightforward drag-and-drop interface.
- Perplexity: Perplexity AI is an AI-powered research and conversational search engine that answers queries using natural language predictive text. You can ask any question on this platform and it searches the internet to give accessible, verifiable and conversational answers.
| AI Chatbots | Features | Benefits | Pricing |
| IndoCord |
|
|
Custom quotes based on needs |
| Kenyt.AI |
|
|
Freemium model with paid tiers for advanced features |
| Haptik |
deployment |
|
Custom quotes based on needs |
| ChatGPT (OpenAI) |
|
|
Free for research purposes, Paid API access |
| Claude.AI |
|
|
Limited public access, inquire for pricing |
| HubSpot |
|
|
Freemium model with paid tiers for advanced features |
| Verloop.io |
|
|
Paid plans with different feature sets |
| Microsoft Copilot |
|
|
Included with some Microsoft subscriptions, Paid plans |
| Botsify |
|
|
Paid plans with different features and usage limits |
| Perplexity AI |
|
|
Custom quotes based on needs |
How IndoCord is best among all top AI-based chatbots?
IndoCord, a no-code platform, is transforming how businesses integrate intelligent automation into their workflows. Designed with generative AI at its core, IndoCord allows companies to build dynamic, multilingual chat and voice bots effortlessly with no technical expertise required for different platforms like IVRs, web, mobile and WhatsApp.
Amplified with Reveries APIs and typing tools, IndoCord stands out by making advanced bot creation simple and accessible. This means they can swiftly deploy bots to gather customer feedback, automate routine queries, or provide real-time support- all in Indian languages. It provides this fast technology AI-based chatbots for different businesses like governments, startups, enterprises, BFSI, e-commerce, automotive, healthcare, and education.
By leveraging this platform, different businesses can improve their customer or user interactions, and also enhance internal processes, such as workflow automation and data collection, all while maintaining cultural and multi-linguistic nuance.
As businesses look to future-proof their customer or user engagement strategies, AI-based chatbots offer a powerful solution. By integrating with IndoCord’s advanced AI chatbot capabilities, companies can deliver personalised, real-time responses that enhance customer experiences and streamline operations.
Are you curious to know how this can work for your business? Book a free demo today and discover how AI-based chatbots can transform your business.
FAQs
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What is an AI-based chatbot?
AI-based chatbots are advanced software applications that utilise Machine Learning (ML) and Natural Language Processing (NLP) to understand and respond to any human queries quickly and in a personalised way.
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How do AI-based chatbots work?
AI chatbots use Natural Language Understanding (NLU) to interpret user messages, even with typos or language variations. They analyse the intent behind the message and respond appropriately using conversational AI.
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What are the benefits of using AI-based chatbots for businesses?
AI chatbots improve customer experience, provide 24/7 service, reduce operational costs, generate leads, and gather valuable data insights. They enhance customer satisfaction and loyalty as well.
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How does multilingual capability enhance customer experience?
Multilingual capabilities allow chatbots to communicate in multiple languages, making them accessible to a diverse audience and improving user satisfaction across different regions.
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How can businesses benefit from using IndoCord?
IndoCord offers a no-code platform that allows businesses to create dynamic, multilingual chatbots easily. It enhances customer interactions and automates workflows while maintaining cultural nuances.
