Clients we’ve worked with
How has Reverie assisted Practo in servicing their native customers in Indian languages?
India’s leading doctor consultation app, Practo, has partnered with Reverie to enhance user engagement in multiple Indian languages across its platform.
Now, with Reverie’s state-of-the-art language technology solutions, 40% of Practo’s patient communications, such as SMSes, are sent in all Indian Languages nationwide. As a result, Practo ensures smooth online appointment booking experiences for its local language customers. Today, Practo sees massive growth in its native language app users.
Today, 57% of India’s 410 million digital users prefer to access online content in their native Indian language
Do you support your native language-speaking patients in their language?
Reverie as a localisation partner in the healthcare Industry – Why Us?
Brand Recognition
Localisation of your doctor-patient communications on any or all digital platforms will get you recognised in various untapped pools of the online Indian market (amounting to 70% of current Indian Internet users).
Our AI-enabled localisation solution – Anuvadak, helps localise digital content in all Indian Languages. Consequently, increasing brand recognition, acceptance, and engagement rates across channels.
Patient Care
The health care industry agrees that language barriers lead to miscommunication between medical professionals and patients, affecting patient satisfaction and decreasing the quality of healthcare delivery, including additional risks that involve patient safety. Localisation of digital platforms, including video localisation solution –Shrota, provides your patients with the necessary information to enhance their care and recovery, decreasing costs and length of treatment visits.
Doctor-Patient Interaction
We help give your customers a more natural end-to-end conversational user experience with speech-to-text and vice versa capabilities in their local language.
Our voice suite enables your patients to make way for easy doctor-to-patient interaction and vice versa on voice-first devices. Reverie’s localisation software gives you an accurate transcription tailored to your use cases, such as department names, medical terminologies, or doctor names.
Indian Language Typing
Empower your consumers with Indic Typing Tools to type and interact on your healthcare platform using their native language.
Our integrated multilingual keyboard, Swalekh, enhances online customer experience and brand loyalty, helping patients type in all Indian Languages effortless with added features such as predictive typing.
Now, customers can input text accurately and avoid typical errors such as combining conjunctions, commonly seen while typing in non-English languages.
Customer Support
Customer support applications such as multilingual chatbots turn frustrated customers into happy advocates. Reverie assists the healthcare industry in creating multilingual chatbots for a delightful user experience, offering end-to-end language localisation support using tools such as the Indic typing tool and speech-to-text tools. These tools allow patients to respond to communications such as in-bot ads, emails, feedback forms, and more, reducing online dependencies for native language speakers.
Omnichannel Communication
Beyond your digital application or website, your patients need an all-around localised online experience. Communication avenues such as SMS alerts, emails, push notifications, and more, called cross-channel communication methods, are a way to reach your patients online and increase brand engagement continually.
Our AI-enabled language localisation solutions, such as Prabandhak, assist you in increasing user interaction across your healthcare platforms, consequently giving your brand the power to stay connected with your patients on all digital tracks at all times.
