Clients we’ve worked with
Income Tax Department partnered with Reverie to Localise their ITR Portal in Multiple Indian Languages.
The Income Tax Department had onboarded Reverie’s AI-powered government localisation solutions to provide all citizens with a dynamic and intuitive digital user experience in multiple Indian languages.
The Income Tax Department has successfully revamped India’s official tax filing portal with a new user-centric design and localised interface with Reverie’s state-of-the-art technology. Apart from the new intuitive user interface, the ITR filing portal brings along personalised helpdesk support and a new multilingual chatbot that caters to the grievances of taxpayers in multiple Indian languages. Consequently, making e-filing easier for Indian citizens.
Only 28% of Indians can access government services online due to limited language support and content
India’s digital sprint leaves millions of its citizens behind as language inequality is the most significant barrier to adopting digital government initiatives. To bridge this language divide, we’re expanding our localisation solutions capabilities in more than 11+ different Indian languages.
Reverie as a Localisation Partner – Why Us?
Bridge the Divide
Working with state-of-the-art technology, we help government agencies reach native language consumers by localising services and documentation, such as online portals, application forms, certifications, job search, and more, in all Indian Languages.
54% of Indian language Internet users express their grievances on the lack of localised digital content and platform localisation, which has prevented them from using government services online. Localisation of video content using Shrota could make a difference in getting messages across to larger audiences.
Improve Access
60% of rural Indian language Internet users have cited English as a barrier to using government services online. Using Reverie’s website management and publishing platform, Anuvadak, government agencies can now accelerate the process of creating, launching, and optimising their online portals in multiple Indian languages. Since Anuvadhak supports neural machine translation and machine learning, which runs through our AI-powered translation management hub – Prabandhak, we have assisted in saving much time, effort, and costs on multilingual website localisation.
Facilitate Citizens
We assist government agencies in empowering their regional target audience to type and interact with their online platforms in their preferred language. Our integrated multilingual keyboard, Swalekh, makes typing in all Indian Languages effortless with added features such as predictive typing.
Reverie’s tools enhance the native online user experience and provide the government with an opportunity to interact and expand its reach in communities where digital literacy is high.
Build Trust
24% of urban Indian language Internet users and 20% of rural ones aren’t acquainted with online government services.
Localisation of government schemes and policies helps citizens understand and utilise the government’s key offerings and services. Reverie’s Prabhandak empowers government agencies to speak their target audience’s preferred language by creating a hyperlocal user experience and localising all their publicly available information. This includes policies, documents, registration forms, and more, helping establish a sense of trust among native speakers of India.
Customer Support
Customer support that is multilingual chatbots turns frustrated users into happy advocates.
With solutions powered by Natural Language Understanding and Machine Learning, Reverie assists government agencies in creating multilingual chatbots for a delightful user experience, offering end-to-end language localisation support in chatbot translation using the Voice Suite and Indic typing.Using such solutions, local users respond to in-bot ads, submit documents, and provide feedback, reducing online dependencies, thereby increasing user engagement across digital platforms.
Omnichannel Communication
Beyond the platform, native language consumers need a localised experience – SMS alerts, push notifications, in-app notifications, and more. Localised cross-channel communication is a legit way to attract online consumers to engage.
Reverie’s video localisation solution – Shrota, assist government agencies in increasing user interaction across their digital platforms by making the online experience equally inclusive & engaging, providing content in local languages. Consequently, giving you the power to stay connected with your target audience.
