Enhancing eCommerce Experience for iOS Users: A Voice Search Success Story

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About client

The client, an iOS eCommerce platform owner, sought to bridge the language gap by integrating Reverie’s intuitive voice search APIs. 

Challenge

The client faced a dilemma in providing voice search and assistance for English and Hindi users on their iOS eCommerce app, lacking built-in support. Seeking a solution, Reverie was approached for assistance.

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Solution

Reverie provided intuitive APIs facilitating English and Hindi voice-based search solutions. Users could seamlessly navigate the app, effortlessly searching for products and managing their carts using voice commands.

Outcome

2022

Support Engagement Since

10

Million API Calls Processed

4.6

Customer Satisfaction (CSAT) Rate

With this integration, customers using iOS devices experienced the same level of convenience as their Android counterparts. Voice commands in both English and Hindi significantly improved user ease and operational efficiency, culminating in a remarkable customer satisfaction rating of 4.6/5. This transformation not only bridged the gap for iOS users but also elevated the overall shopping experience, attaining high customer approval and interaction rates.

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Pioneering language solutions for a decade, Reverie Language Technologies Limited delivers cutting-edge tools, ensuring precise communication and accessibility across diverse linguistic landscapes.

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Reverie Language Technologies Limited, a leader in Indian language localisation and user engagement technology solutions for over a decade, is working towards a vision to create Language Equality on the Internet.

Reverie’s language practice is dedicated to helping clients future-proof their rapidly expanding content by combining cutting-edge technologies like Artificial Intelligence and Neural Machine Translation (NMT) with best-practice approaches for optimizing content and business processes.

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