Enhancing eCommerce Experience for iOS Users: A Voice Search Success Story
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About client
The client, an iOS eCommerce platform owner, sought to bridge the language gap by integrating Reverie’s intuitive voice search APIs.Â
Challenge
The client faced a dilemma in providing voice search and assistance for English and Hindi users on their iOS eCommerce app, lacking built-in support. Seeking a solution, Reverie was approached for assistance.
Related products
Speech-to-Text (STT)
STT technology converts spoken language into written text, enabling voice-based commands and search functionalities in the eCommerce app.
Text-to-Speech (TTS)
TTS technology transforms written text into audible speech, facilitating vocalized responses and information delivery within the eCommerce app.
Solution
Reverie provided intuitive APIs facilitating English and Hindi voice-based search solutions. Users could seamlessly navigate the app, effortlessly searching for products and managing their carts using voice commands.
Outcome
Support Engagement Since
Million API Calls Processed
Customer Satisfaction (CSAT) Rate
With this integration, customers using iOS devices experienced the same level of convenience as their Android counterparts. Voice commands in both English and Hindi significantly improved user ease and operational efficiency, culminating in a remarkable customer satisfaction rating of 4.6/5. This transformation not only bridged the gap for iOS users but also elevated the overall shopping experience, attaining high customer approval and interaction rates.
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Over a Decade of AI R&D Efforts to Bring you the Right Language Tools
Pioneering language solutions for a decade, Reverie Language Technologies Limited delivers cutting-edge tools, ensuring precise communication and accessibility across diverse linguistic landscapes.
Content & Data
Localisation
Customize text and data to fit diverse languages, cultures, regions for web, apps, customer communication, and citizen data.
Chat & Voice
Bot
Automated assistants in Indian languages for spoken interactions, providing efficient solutions and information.
Voice
Solutions
Modify visual content. Add subtitles, captions or even dub the speech output, to suit different linguistic or cultural audiences.
