Reverie Enables Multilingual Text & Voice Integration for Jio Set-top Box

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About Client

Reliance Jio’s hybrid Set-top Box integrated with Bioscope, aimed to penetrate Indian markets with multilingual capabilities, enhancing user experience.

Challenge

Language barriers hindered Jio Set-top Box sales and user engagement, limiting market expansion in India.

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Solution

Reverie integrated text and voice technologies in 11 Indian languages (2021), breaking language barriers and facilitating seamless customer experiences. Automated Speech Recognition (STT), Text-to-Speech (TTS), AI-powered NLU, and Swalekh (Virtual Keyboard) enabled Indian language usage, enhancing user interaction. Quantifiable benefits included a 595% increase in STT usage, a 23% growth in NLU, and a 263% rise in TTS usage.

Outcome

18

Months

11

Indian Languages Supported

4.7

CSAT

The CSAT score of 4.7/5 and substantial usage growth in STT, NLU, and TTS over 18 months showcase Reverie’s impact. The integration of multilingual technologies led to a significant surge in usage, fostering a seamless user experience and laying the groundwork for Jio’s widespread market reach.

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Over a Decade of AI R&D Efforts to Bring you the Right Language Tools

Pioneering language solutions for a decade, Reverie Language Technologies Limited delivers cutting-edge tools, ensuring precise communication and accessibility across diverse linguistic landscapes.

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Reverie Language Technologies Limited, a leader in Indian language localisation and user engagement technology solutions for over a decade, is working towards a vision to create Language Equality on the Internet.

Reverie’s language practice is dedicated to helping clients future-proof their rapidly expanding content by combining cutting-edge technologies like Artificial Intelligence and Neural Machine Translation (NMT) with best-practice approaches for optimizing content and business processes.

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